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      Question

      Which of the following types of disputes is explicitly

      non-maintainable under the institutional exclusion criteria?
      A A dispute between a retail customer and a credit card company Correct Answer Incorrect Answer
      B A dispute between an internet banking user and a PPI issuer Correct Answer Incorrect Answer
      C A vendor dispute or a dispute between two separate Regulated Entities Correct Answer Incorrect Answer
      D A dispute over an incorrect debit entry at an ATM Correct Answer Incorrect Answer
      E A grievance concerning non-adherence to interest rate guidelines Correct Answer Incorrect Answer

      Solution

      The mechanism is strictly a consumer protection platform. It does not resolve business-to-business issues, third-party vendor contract disputes, or friction points occurring between two financial institutions.

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