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      Question

      What is the limitation period for lodging a complaint

      with the RBI Ombudsman after the initial 30-day window given to the financial institution has expired?
      A Within 30 days Correct Answer Incorrect Answer
      B Within 45 days Correct Answer Incorrect Answer
      C Within 60 days Correct Answer Incorrect Answer
      D Within 90 days Correct Answer Incorrect Answer
      E Within 1 year Correct Answer Incorrect Answer

      Solution

      If the institution rejects the complaint or fails to respond within its 30-day window, the customer must escalate the matter to the Ombudsman within 90 days.

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