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      Question

      If a customer wants to file a complaint with the

      Ombudsman, which of the following is the most fundamental first step they must complete?Β 
      A File a First Information Report (FIR) at the local police station. Correct Answer Incorrect Answer
      B Send a formal legal notice via a senior high court lawyer. Correct Answer Incorrect Answer
      C Approach the financial institution directly in writing to try to resolve the issue. Correct Answer Incorrect Answer
      D Close their bank account completely to show dissatisfaction. Correct Answer Incorrect Answer
      E Post their grievance publicly on social media platforms. Correct Answer Incorrect Answer

      Solution

      The Ombudsman cannot be approached directly at the very beginning of a dispute. A customer must give the financial institution a fair chance to fix the mistake first by filing an initial written complaint directly with them.

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