Question

If a customer wants to file a complaint with the Ombudsman, which of the following is the most fundamental first step they must complete? 

A File a First Information Report (FIR) at the local police station.
B Send a formal legal notice via a senior high court lawyer.
C Approach the financial institution directly in writing to try to resolve the issue.
D Close their bank account completely to show dissatisfaction.
E Post their grievance publicly on social media platforms.
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