Which of the following are key components of a Total

Solution

The key features of TQM are full employee engagement and participation, continual improvement and extensive use of knowledge, information and data. Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum jointly developed the concept of total quality management. Total Quality management originated in the manufacturing sector, but can be applied to almost all organizations. Total quality management ensures that every single employee is working towards the improvement of work culture, processes, services, systems and so on to ensure long term success. The key principles of Total Quality Management Commitment from the management: • Plan (drive, direct) • Do (deploy, support, and participate) • Check (review) • Act (recognize, communicate, revise) Employee Empowerment • Training • Excellence team • Measurement and recognition • Suggestion scheme Continuous Improvement • Systematic measurement • Excellence teams • Cross-functional process management • Attain, maintain, improve standards Customer Focus • Partnership with Suppliers • Service relationship with internal customers • Customer-driven standards • Never compromise quality