The total number of action points (47) in the NSFI

Solution

The structural configuration of the 47 action points allocates 13% to Access, 40% to Usage, 40% to Quality, and the remaining 7% specifically to the Monitoring dimension. Analyze the specific strategic provisions under "Jyoti V: Robust Customer Protection & Grievance Redressal". Which mechanism is introduced to specifically neutralize the threat of impersonation frauds over mobile networks? A) Mandating daily biometric authentication for simple voice calls. B) Setting up official, pre-notified/pre-intimated telephone communication registries. C) Discontinuing all cellular banking channels across regional cooperative banks. D) Imposing immediate criminal financial penalties on users who answer unknown calls. E) Routing all retail customer service lines through international satellite arrays. • Correct Answer: B  • Explanation: To protect retail users from predatory vishing and fake-caller identity scams, Jyoti V outlines an action point to create official, pre-notified communication registries so customers can easily verify if a call is genuinely from their financial institution.