New Enroll in RBI Grade B New Batch - Starts on May 21

    Question

    Given below is a sentence with one blank. Below the

    sentence are given four words among which one word might fill the blank. If none of the words fill the blank to form a meaningful sentence, choose option 5 ‘None of the above’ as your answer. The customer service representative handled the complaint with great __________, ensuring the client left satisfied.
    A hesitation Correct Answer Incorrect Answer
    B indifference Correct Answer Incorrect Answer
    C competence Correct Answer Incorrect Answer
    D hostility Correct Answer Incorrect Answer
    E None of these Correct Answer Incorrect Answer

    Solution

    Competence – means having the necessary skill or ability.The phrase “ensuring the client left satisfied” suggests that the complaint was handled effectively and professionally. Therefore, the word should reflect skill and ability.

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