Question
If customers complain about slow grievance resolution,
which SERVQUAL dimension is weak?Solution
Responsiveness refers to promptness in service delivery. Why others are incorrect: Tangibles relate to physical facilities; Empathy relates to caring; Reliability to accuracy; Assurance to trust and competence. Banking Example: Delay in resolving failed UPI transactions.
Which nation has launched the Chang’e-6 probe on a mission to collect samples from the far side of the Moon?
What is the objective of the ‘Palna’ scheme under the Ministry of Women and Child Development?
Under the PM-Gati Shakti scheme, how many new airports to be built in these 5 states said by Union Minister of Civil Aviation Jyotiraditya Scindia ?
Who became the youngest Asian to summit Mount Kilimanjaro in August 2024?
What is the main purpose of the India Graphene Engineering and Innovation Centre (IGEIC)?
- Who will become the 52nd Chief Justice of India after May 13, 2025, upon government approval?
- What import duty was imposed on lentils effective March 8, 2025?
What is the total prize money for the Hockey India League (HIL) 2024-25 edition?
How much has been the export of smartphones in 2022-23 (FY23) over the previous year’s figure of $5.48 billion (Rs 45,000 crore)?
Which public sector bank recently inaugurated the ‘Ethical Hacking Lab’ at the Cyber Security Centre of Excellence (CCoE) in Hyderabad?
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