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      Question

      The "Internal Ombudsman" in a bank cannot

      be: 
      A A retired official from another bank. Correct Answer Incorrect Answer
      B A person who has previously worked in the same bank. Correct Answer Incorrect Answer
      C An expert in banking law. Correct Answer Incorrect Answer
      D A person below the age of 70. Correct Answer Incorrect Answer
      E A retired senior civil servant. Correct Answer Incorrect Answer

      Solution

      The Reserve Bank of India (Internal Ombudsman) Directions, 2023, and related internal policies clearly state that the Internal Ombudsman (IO) shall previously not have been employed, nor presently be employed, by the regulated entity or the regulated entity's related parties. This is a key requirement to ensure the independence and objectivity of the Internal Ombudsman in handling customer complaints.

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