Question
Which of the following is a valid ground for filing a
complaint under the Consumer Protection Act, 2019?Solution
Under Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance of service. Services like telecom, electricity, transport, insurance, etc. fall under this definition. Hence, deficiency in telecom service is actionable under consumer law.
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