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      Question

      Which of the following is a valid ground for filing a

      complaint under the Consumer Protection Act, 2019?
      A A civil dispute over property title Correct Answer Incorrect Answer
      B Deficiency in service by a telecom company Correct Answer Incorrect Answer
      C Allegations of criminal breach of trust Correct Answer Incorrect Answer
      D Breach of contract between two companies Correct Answer Incorrect Answer

      Solution

      Under Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance of service. Services like telecom, electricity, transport, insurance, etc. fall under this definition. Hence, deficiency in telecom service is actionable under consumer law.

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