Under Section 43 of the Industrial Relations Code, 2020, the appropriate Government may, by notification, appoint conciliation officers, charged with the duty of:

Section 43(1) of the Industrial Relations Code, 2020 empowers the appropriate Government to appoint, by notification, such number of persons as it thinks fit to be conciliation officers, charged specifically with the duty of mediating in and promoting the settlement of industrial disputes. Section 43(2) requires the conciliation officer to investigate the dispute and all matters affecting its merits and right settlement without delay, and to do all things he thinks fit to induce the parties toward a fair and amicable settlement. Unlike an Industrial Tribunal, which adjudicates disputes with binding legal effect, the conciliation officer's role is facilitative and non-adjudicatory - he reports either a signed settlement memorandum or, failing settlement, a detailed failure report to the appropriate Government within the prescribed time, after which the matter may proceed to reference before the Tribunal.