A commercial bank redesigns the role of Customer Relationship Officers by adding responsibilities such as complaint handling, cross-selling insurance products, and digital banking support. However, the level of authority remains unchanged. Which job design technique has been adopted?

Why C is correct Job Enlargement refers to the horizontal expansion of a job by increasing the number and variety of tasks performed at the same level of responsibility. In this case, the employee is performing more duties, but there is no increase in authority or decision-making power. Why the other options are incorrect A. Job Rotation • Involves moving employees from one job to another periodically. • No movement between jobs has occurred. B. Job Enrichment • Involves vertical expansion by increasing authority, autonomy, and responsibility. • The question clearly states that authority remains unchanged. D. Job Evaluation • Determines the worth of a job for compensation purposes. • It does not involve redesigning job duties. E. Job Engineering • A broader term for designing work systems, not the specific technique illustrated here.