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    Question

    Under the RBI’s new guidelines, what must Customer

    Service Associates (CSAs) clear before posting to bank branches?  
    A English Fluency Test Correct Answer Incorrect Answer
    B Customer Satisfaction Test Correct Answer Incorrect Answer
    C Financial Literacy Assessment Correct Answer Incorrect Answer
    D Local Language Proficiency Test Correct Answer Incorrect Answer
    E Technology Aptitude Test Correct Answer Incorrect Answer

    Solution

    As per the RBI’s new guidelines aimed at enhancing regional language services, Customer Service Associates must clear a Local Language Proficiency Test (LPT) before they can be posted to branches. This is part of a broader initiative to make banking more inclusive and accessible across diverse linguistic regions.  

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