Under the RBI’s new guidelines, what must Customer

Q: Answer-Under the RBI’s new guidelines, what must Customer Service Associates (CSAs) clear before posting to...

As per the RBIs new guidelines aimed at enhancing regional language services, Customer Service Associates must clear a Local Language Proficiency Test LPT before they can be posted to branches. This is part of a broader initiative to make banking more inclusive and accessible across diverse linguistic regions.

Service Associates (CSAs) clear before posting to bank branches?

A English Fluency Test Correct Answer Incorrect Answer

B Customer Satisfaction Test Correct Answer Incorrect Answer

C Financial Literacy Assessment Correct Answer Incorrect Answer

D Local Language Proficiency Test Correct Answer Incorrect Answer

E Technology Aptitude Test Correct Answer Incorrect Answer

Solution

As per the RBI’s new guidelines aimed at enhancing regional language services, Customer Service Associates must clear a Local Language Proficiency Test (LPT) before they can be posted to branches. This is part of a broader initiative to make banking more inclusive and accessible across diverse linguistic regions.

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Relevant for Exams:

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