Consider the following statements with reference to

Solution

Statement I is not correct - The unified ombudsman scheme will provide redress of customer complaints involving deficiency in services rendered by RBI regulated entities viz. All banks, NBFCs (Non-banking Financial Companies) and pre-paid instrument players if the grievance is not resolved to the satisfaction of the customers or not replied to within a period of 30 days by the regulated entity. Statement II is correct - It amalgamates three ombudsman schemes of RBI – the banking ombudsman scheme of 2006, the ombudsman scheme for NBFCs of 2018 and the ombudsman scheme of digital transactions of 2019. Statement III is correct - The scheme was launched for resolving customer grievances in relation to services provided by entities regulated by RBI in an expeditious and cost-effective manner.