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      Question

      Evaluate the statements on the Banking Ombudsman

      Scheme: 1. There is no fee for filing a complaint before the Ombudsman. 2. The Ombudsman can act as a mediator between the bank and the customer. 3. An appeal against the Ombudsman's decision can be made to the Governor of the RBI. Which of the statements above is/are correct? 
      A 1 and 2 only Correct Answer Incorrect Answer
      B 2 and 3 only Correct Answer Incorrect Answer
      C 1, 2, and 3 Correct Answer Incorrect Answer
      D 1 and 3 only Correct Answer Incorrect Answer
      E 2 only Correct Answer Incorrect Answer

      Solution

      Statement 3 is incorrect. The Appellate Authority is the Deputy Governor of the RBI, not the Governor.

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