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    Question

    Evaluate the statements on the Banking Ombudsman

    Scheme: 1. There is no fee for filing a complaint before the Ombudsman. 2. The Ombudsman can act as a mediator between the bank and the customer. 3. An appeal against the Ombudsman's decision can be made to the Governor of the RBI. Which of the statements above is/are correct? 
    A 1 and 2 only Correct Answer Incorrect Answer
    B 2 and 3 only Correct Answer Incorrect Answer
    C 1, 2, and 3 Correct Answer Incorrect Answer
    D 1 and 3 only Correct Answer Incorrect Answer
    E 2 only Correct Answer Incorrect Answer

    Solution

    Statement 3 is incorrect. The Appellate Authority is the Deputy Governor of the RBI, not the Governor.

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