Question
Evaluate the statements on the Banking Ombudsman
Scheme: 1. There is no fee for filing a complaint before the Ombudsman. 2. The Ombudsman can act as a mediator between the bank and the customer. 3. An appeal against the Ombudsman's decision can be made to the Governor of the RBI. Which of the statements above is/are correct?ĀSolution
Statement 3 is incorrect. The Appellate Authority is the Deputy Governor of the RBI, not the Governor.
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