Question
According to the Annual Report of the Ombudsman Scheme
2022-23, what was the increase in the number of complaints received at the Offices of the RBI Ombudsman (ORBIOs) and Centralised Receipt and Processing Centre (CRPC) compared to the previous year?Solution
According to the Annual Report of the Ombudsman Scheme 2022-23, there was a significant increase in the number of complaints received at the Offices of the RBI Ombudsman (ORBIOs) and Centralised Receipt and Processing Centre (CRPC) under the Reserve Bank Integrated Ombudsman Scheme (RB-IOS), 2021. A total of 7,03,544 complaints were received in 2022-23, showing an increase of 68.24% compared to the previous year, due to intense public awareness initiatives and the simplified process for lodging complaints under RB-IOS.
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