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Why does the NSFI 2025-30 strategy place equal emphasis on "Quality" alongside "Usage" in its 47-point action matrix?

Q: Answer-Why does the NSFI 2025-30 strategy place equal emphasis on 'Quality' alongside 'Usage' in its 47-poi...

True financial inclusion requires consumer trust. If users experience predatory digital patterns, cyber-fraud, or slow problem resolution Quality issues, they will abandon formal banking channels and return to cash or informal lenders. This is why Quality accounts for a significant 40 of the strategys action points.

A Because high transaction volumes are invalid if commercial banks do not achieve a 20% annual net profit.

B Because poor service quality, hidden dark patterns, and slow grievance handling cause users to lose trust and drop out of the formal financial system.

C Because global international banking accords completely penalize any nation that opens physical branches.

D To slowly reduce the operational responsibilities of the central bank's banking ombudsman networks.

E To transition all consumer loan applications exclusively into high-risk equity markets.

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Why does the NSFI 2025-30 strategy place equal emphasis on "Quality" alongside "Usage" in its 47-point action matrix?

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