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    Question

    An employee receives a performance review. Because the

    employee has a high level of evaluation apprehension and a negative self-image, they only hear the one piece of criticism and completely ignore the five points of praise. Which barrier to communication is most prominent here?
    A Semantic Barrier Correct Answer Incorrect Answer
    B Physical Barrier Correct Answer Incorrect Answer
    C Selective Perception Correct Answer Incorrect Answer
    D Information Overload Correct Answer Incorrect Answer
    E Denotative Barrier Correct Answer Incorrect Answer

    Solution

    Selective perception occurs when a receiver hears or sees a message based on their own needs, motivations, experience, and personal characteristics. In this case, the employee filtered the message to fit their internal narrative, ignoring the positive data.   Note:

    • Semantic Barrier involves misunderstandings caused by the meaning of words or symbols (e.g., using jargon or words with multiple meanings).
    • Physical Barriers are environmental distractions like loud noise, distance, or closed doors that physically prevent a message from being heard.
    • Information Overload occurs when the volume of information exceeds an individual's processing capacity. While there were six points total, the barrier here is the content being filtered, not the amount of data.
    • Denotative Barrier is a type of semantic barrier where people have different literal definitions for the same word. It does not apply to the psychological filtering described. 

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