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    Question

    A manager needs to resolve a complex and ambiguous

    conflict between two departments where immediate feedback, clarification of doubts, and interpretation of non-verbal cues are important. Which of the following communication channels would be most effective in this situation? 
    A Written memos Correct Answer Incorrect Answer
    B E-mails Correct Answer Incorrect Answer
    C Company newsletters Correct Answer Incorrect Answer
    D Face-to-face meetings Correct Answer Incorrect Answer
    E Circular notices Correct Answer Incorrect Answer

    Solution

    When problems are ambiguous or complex, rich communication channels are essential. Face-to-face meetings allow for immediate feedback, clarification, and nonverbal cues—making them the most effective for reducing ambiguity. In contrast, written channels like memos or e-mails lack this richness. 

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