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      Question

      In each of the following sentences, a word has been

      highlighted. Choose the option that can most appropriately replace the highlighted word without changing the meaning of the sentence. The sudden policy change created confusion among employees, making it difficult for them to respond promptly.
      A chaos Correct Answer Incorrect Answer
      B uncertainty Correct Answer Incorrect Answer
      C disorder Correct Answer Incorrect Answer
      D misunderstanding Correct Answer Incorrect Answer
      E hesitation Correct Answer Incorrect Answer

      Solution

      The sentence implies lack of clarity about what to do next, not disorder or chaos. Uncertainty → lack of clarity or surety  Chaos / disorder → imply breakdown or disorderly situation  Misunderstanding → wrong interpretation, not general lack of clarity  Hesitation → result of confusion, not a replacement 

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