In each of the following questions a grammatically correct and meaningful sentence is given with four words given in bold in each. Which of the following words should replace each other to form a meaningful and grammatically correct sentence. The meaning can be different from the one in question. His command over language is not stepping (a) but what matters is critical (b) into your audience’s shoes and working hard to entertaining (c) in a relatable, communicate (d) and informative manner.