Statement: The rail security helpline was flooded with complaints on catering and cleanliness in the trains.
I. Railways has initiated a new helpline number for registering complaints regarding cleanliness and catering services
II. There are a lot of problems with catering services and cleanliness in the trains.
We are not sure when this helpline number has been created. But because the helpline number is flooded with complaints we can certainly assume that such issues are existing in plenty. Hence assumption II and option 2 is the correct answer.
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