XYZ Bank has been receiving numerous complaints from its customers regarding delays in loan approvals. Upon investigation, the management discovered that the primary reason for the delay is the manual verification process, which is both time-consuming and prone to human error. Additionally, many customers have expressed their frustration over the lack of real-time updates regarding their loan application status. Courses of Action:
I. Introduce an automated loan verification system to speed up the approval process.
II. Launch a mobile app feature that allows customers to track their loan application status in real-time.