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    Question

    XYZ Bank has been receiving numerous complaints from

    its customers regarding delays in loan approvals. Upon investigation, the management discovered that the primary reason for the delay is the manual verification process, which is both time-consuming and prone to human error. Additionally, many customers have expressed their frustration over the lack of real-time updates regarding their loan application status. Courses of Action: I. Introduce an automated loan verification system to speed up the approval process. II. Launch a mobile app feature that allows customers to track their loan application status in real-time.
    A Only I follows Correct Answer Incorrect Answer
    B Either I or II follows Correct Answer Incorrect Answer
    C Neither I nor II follows Correct Answer Incorrect Answer
    D Both I and II follow Correct Answer Incorrect Answer

    Solution

    The passage identifies two major issues: Delays due to manual verification, and Lack of transparency about application status. Course of Action I directly addresses the first issue by introducing automation, which would speed up verification and reduce errors. Course of Action II addresses the second issue by improving communication and customer satisfaction. Both I and II logically follow as they solve different aspects of the problem.

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