📢 Too many exams? Don’t know which one suits you best? Book Your Free Expert 👉 call Now!

    Question

    The ethical concept of "Empathy" in governance is

    crucial because it enables a public servant to:
    A Always agree with the demands of the public. Correct Answer Incorrect Answer
    B Understand and share the feelings of the citizens they serve. Correct Answer Incorrect Answer
    C Suppress their own emotions to remain strictly neutral. Correct Answer Incorrect Answer
    D Prioritize emotional decisions over rational ones. Correct Answer Incorrect Answer

    Solution

    Empathy is the ability to understand and share the feelings of another. In governance, it allows public servants to see issues from the citizen's perspective, leading to more humane, responsive, and effective service delivery. It does not mean agreeing with everyone (A) or being irrational (D), but rather incorporating an understanding of human needs into policy and administration.

    Practice Next
    More Fundamentals of Management Questions
    ask-question