Under Section 39 of the Consumer Protection Act, 2019, where the District Commission is satisfied that allegations in a complaint about unidentifiable, widespread consumer loss are proved, it may direct the opposite party to pay such sum as it determines, subject to a minimum of: 

Section 39(1)(k) of the Consumer Protection Act, 2019 empowers the District Commission, where it is satisfied that loss or injury has been suffered by a large number of consumers who are not conveniently identifiable, to direct the opposite party to pay such sum as it determines, subject to a proviso that the minimum amount so payable shall not be less than twenty-five per cent of the value of such defective goods sold or service provided, as the case may be, to such consumers. This provision addresses situations of diffuse, mass consumer harm - such as a defective batch of a mass-market product - where individual identification of every affected consumer is impractical, allowing the Commission to still impose meaningful collective liability on the opposite party. Section 39 also empowers a wide range of other reliefs, including removal of defects, replacement, refund with interest, compensation, punitive damages, and discontinuation of unfair or restrictive trade practices.