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      Question

      What is 'Natural Language Processing'

      (NLP)?
      A A network protocol for processing large volumes of natural language data across distributed systems Correct Answer Incorrect Answer
      B A branch of AI enabling computers to understand, interpret, and generate human language Correct Answer Incorrect Answer
      C A programming paradigm for writing code in natural human language instead of formal syntax Correct Answer Incorrect Answer
      D A data compression technique for reducing the storage of text data in databases Correct Answer Incorrect Answer
      E A voice recognition system exclusively used for transcribing customer service calls Correct Answer Incorrect Answer

      Solution

      NLP techniques include Tokenization, POS tagging, Named Entity Recognition (NER), Sentiment Analysis, Text Classification, Machine Translation, Summarization, Question Answering. Key models: BERT, GPT, RoBERTa, T5. In Banking applications, NLP is used in Customer Service Chatbots (SBI's SIA, HDFC's Eva handle millions of queries), Loan Application Processing (extracting information from income documents, bank statements), Regulatory Document Analysis (parsing RBI circulars, classifying compliance requirements), Fraud Detection (analysing transaction descriptions, merchant names) and Complaint Analysis (categorizing customer grievances from RBI Ombudsman portal).

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