Question
Which of the following is not a key concept of TQM?
Solution
Total Quality Management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control.
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The formation of Simon Commission was announced on
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