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      Question

      Which of the following is not a key concept of TQM?

      A Quality is defined by customers' requirements Correct Answer Incorrect Answer
      B Top management has direct responsibility for quality improvement Correct Answer Incorrect Answer
      C Increased quality comes from systematic analysis and improvement of work processes Correct Answer Incorrect Answer
      D High quality manpower is the key to best quality Correct Answer Incorrect Answer
      E Quality improvement is a continuous effort and conducted throughout the organization Correct Answer Incorrect Answer

      Solution

      Total Quality Management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control.

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