Question
What is the name of the AI-powered assistant launched by
NPCI to enhance UPI user experience?ÂSolution
The National Payments Corporation of India (NPCI) launched âUPI Helpâ, an AI-powered assistant designed to improve UPI user support. It assists in resolving failed or pending payments, tracking grievances, and managing mandates. Integrated with UPI Dispute Resolution (UDIR), the system provides real-time support and automated complaint tracking. Initially piloted through bank portals and DigiSaathi, it will be fully integrated into UPI apps soonÂ
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