Question

Which specific customer-protection control was cited as not being enabled by Progressive Mercantile Co-operative Bank Ltd., Ahmedabad, for which a ₹3 lakh penalty was imposed on 8 September 2025?

A Two-factor authentication for RTGS transactions
B Instant customer responses to SMS alerts on unauthorised e-transactions
C Biometric KYC at all branches
D OTP-less UPI transaction approval
E Offline wallet settlement facility
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