Question
The Reserve Bank of India has issued a notification to
the lenders, financial institutions and credit bureaus regarding the resolution of the complaints filed by the customers.What has the time frame been decided by RBI to solve the complaints or pay a fine of Rs.100 a day ?Solution
The Reserve bank of India (RBI) has notified to lenders, financial institutions and credit bureaus to resolve complaints filed by customers within 30 days or pay a fine of ₹100 per day.The RBI also directed credit institutions (CIs) and credit information companies (CICs) to introduce a compensation framework for delayed updation or rectification of credit information. CICs maintain credit information of borrowers — individuals, corporates, and small businesses — which can be accessed by banks and other lenders. They collect information from a variety of credit providers including banks, credit card companies and non-bank financial institutions.
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