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    Question

    Under the RBI Integrated Ombudsman Scheme, 2021 , which

    of the following is not a ground for filing a complaint before the Ombudsman?
    A Delay in payment or non-payment of inward remittances Correct Answer Incorrect Answer
    B Non-adherence to fair practices code by the bank or NBFC Correct Answer Incorrect Answer
    C Dispute between two banks regarding inter-bank settlement Correct Answer Incorrect Answer
    D Non-reversal of unauthorized electronic transactions Correct Answer Incorrect Answer
    E Non-issuance of credit card or wrongful charges on credit card Correct Answer Incorrect Answer

    Solution

    The RBI Integrated Ombudsman Scheme, 2021 provides a redress mechanism for grievances of customers against Regulated Entities (REs) like banks, NBFCs, and payment system operators. It does not cover disputes between banks or inter-bank settlements , as it is designed to address consumer complaints , not institutional disputes.

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