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      Question

      Under the RBI Integrated Ombudsman Scheme, 2021 , which

      of the following is not a ground for filing a complaint before the Ombudsman?
      A Delay in payment or non-payment of inward remittances Correct Answer Incorrect Answer
      B Non-adherence to fair practices code by the bank or NBFC Correct Answer Incorrect Answer
      C Dispute between two banks regarding inter-bank settlement Correct Answer Incorrect Answer
      D Non-reversal of unauthorized electronic transactions Correct Answer Incorrect Answer
      E Non-issuance of credit card or wrongful charges on credit card Correct Answer Incorrect Answer

      Solution

      The RBI Integrated Ombudsman Scheme, 2021 provides a redress mechanism for grievances of customers against Regulated Entities (REs) like banks, NBFCs, and payment system operators. It does not cover disputes between banks or inter-bank settlements , as it is designed to address consumer complaints , not institutional disputes.

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