Question
Under the RBI Integrated Ombudsman Scheme, 2021 , which
of the following is not a ground for filing a complaint before the Ombudsman?Solution
The RBI Integrated Ombudsman Scheme, 2021 provides a redress mechanism for grievances of customers against Regulated Entities (REs) like banks, NBFCs, and payment system operators. It does not cover disputes between banks or inter-bank settlements , as it is designed to address consumer complaints , not institutional disputes.
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