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      Question

      What was Hawthorne’s observation regarding people’s

      behaviors at workplace?
      A People need heat and good lighting to work well Correct Answer Incorrect Answer
      B Majority of the people are motivated by money Correct Answer Incorrect Answer
      C Clear instructions about the job lead to higher efficiency Correct Answer Incorrect Answer
      D People need to belong to a 'social group' and seek attention Correct Answer Incorrect Answer
      E It makes no difference in their performance however you treat people at work Correct Answer Incorrect Answer

      Solution

      The Hawthorne experiments stated that individuals modify an aspect of their behavior in response to their awareness of being observed. The Hawthorne experiments discovered that if people are treated with due respect and managers take an interest in them (or in other words treat them as Theory y employees), they are more likely to be motivated to higher performance and thereby be of more value to the company. While the experiments were carried out in the late 1920s, they still have application and relevance today since they recognized that employees are people who need a sense of belonging to unlock commitment, loyalty and motivation.

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