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      Question

      Effective communication is extremely important for

      leaders so as to achieve the organisational goals. Which of these must be avoided for effective communication? Read the following passage and answer the next 4 question (Q12-Q15) As human beings we are always communicating something—just not always what we intend, not always what we think we are. Good communication isn’t a foregone conclusion. For example, during a new employee’s first few days at work, we communicate our expectations and their portfolio of responsibilities. We outline appropriate metrics for the evaluation of success and a timeline for those evaluations to take place. We introduce the new hire to other team members and affiliated teams with whom they will need to have a good working rapport. They are given ample opportunity to express their hopes and aspirations—their expectations—associated with the role as well. We make the time to help them at the start so they are poised to be successful early and become ongoing strong performers thereafter. Or at least, we think we communicate these things. Or we intend to. Or we have an initial conversation and don’t follow up to make sure our expectations were received and understood. Our failure to communicate sends a message as well, just not a helpful  one.
      A Sharing of activity Correct Answer Incorrect Answer
      B Listening Correct Answer Incorrect Answer
      C Ambiguity Correct Answer Incorrect Answer
      D Politeness Correct Answer Incorrect Answer
      E Clarity of language Correct Answer Incorrect Answer

      Solution

      Ambiguity in communication results in confusion and distortion of the message. The receiver can misinterpret the intended message leading to break-don of smooth functioning of the organisation or non-fulfilment of required work to achieve the goals. As such, the leader should ensure a clear message without any uncertainty or doubt in the minds of the receiver (here, employees).

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