Question
Which of the following NBFCs will be appointing the
internal Ombudsman as per the recent guidelines of RBI?Solution
As per guidelines of RBI, Nov 2021: NBFCs fulfilling the following criteria as on date would be required to appoint the IO: a) Deposit-taking NBFCs (NBFCs-D) with 10 or more branches. b) Non-Deposit taking NBFCs (NBFCs-ND) with asset size of Rs.5,000 crore and above and having a public customer interface. The person to be appointed as IO shall fulfil the following prerequisites: (i) The person shall be either a retired or a serving officer, not below the rank of Deputy General Manager or equivalent in any financial sector regulatory body/any other NBFC/bank, with necessary skills and experience of minimum of seven years of working in areas such as non-banking finance, banking, financial sector regulation or supervision, or consumer protection. (ii) The person shall not have worked/be working in the NBFC/companies in the Group1 to which the NBFC belongs in which he/she is being appointed as IO. (iii) The person appointed as IO shall not be above the age of 70 years at any point of time during the tenure as IO.
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