Question
A bank introduces a chatbot to instantly resolve routine
queries like balance enquiry and EMI dates. This initiative primarily improves which service quality dimension?Solution
Responsiveness refers to willingness and ability to provide prompt service. A chatbot offering instant replies reduces waiting time and enhances responsiveness.  Why Other Options Are Incorrect • A: Physical facilities and appearance. • B: Knowledge and courtesy of employees. • D: Performing promised service dependably. • E: Personalized attention.  Banking Example: AI chatbot answering FAQs 24×7 improves response speed.
Consider the following statements in regards to the Economic Survey of India 2022-23:
- India became the second-largest mo...
The rare moth ‘Chiretolpis erubescens,’ endemic to the Western Ghats, was recently rediscovered after 132 years at which location?
Former Chief Minister of _____ and veteran Congress leader and Hemananda Biswal passed away.Â
Out of the Rs.1.3 trillion to be given as long term loans for capex needs to the states, how much has been decided to be kept as untied funds by the c...
According to the data provided by the Reserve Bank of India, bank credit rose by 15 per cent year-on-year (YoY) in 2022-23 (FY23).What was the absolute ...
The Employees’ Provident Fund Organisation (EPFO) added 13.40 lakh members on a net basis in March out of which around 7.58 lakh new members have co...
National Youth Day is celebrated to commemorate the birth anniversary of Swami Vivekananda on____?
Who were crowned the Players of the Year at the Hockey India Awards 2023?
Who became the first woman Director General of Police (DGP) of Meghalaya in 2024?
What is the primary purpose of the $25 million Pandemic Fund launched by the Indian government?
Relevant for Exams:
