Question
A bank introduces a chatbot to instantly resolve routine
queries like balance enquiry and EMI dates. This initiative primarily improves which service quality dimension?Solution
Responsiveness refers to willingness and ability to provide prompt service. A chatbot offering instant replies reduces waiting time and enhances responsiveness.  Why Other Options Are Incorrect ⢠A: Physical facilities and appearance. ⢠B: Knowledge and courtesy of employees. ⢠D: Performing promised service dependably. ⢠E: Personalized attention.  Banking Example: AI chatbot answering FAQs 24Ă7 improves response speed.
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