All of the following examples a consumer might have

difficulty separating the deliverer of the service from the service itself, except:

A a dental visit Correct Answer Incorrect Answer

B submitting the tax return online Correct Answer Incorrect Answer

C a university marketing class Correct Answer Incorrect Answer

D a haircut. Correct Answer Incorrect Answer

E None of these Correct Answer Incorrect Answer

Solution

The services described here involve very different degrees of interaction between the consumer and the service provider, but the consumer cannot separate the deliverer of the service from the service itself. The best answer would be ‘B' as it is a no-touch online activity you are completing yourself.

Practice Next

More Advance Marketing Techniques Questions

Planning is required at all levels of management as well as in all departments of the organisation. It is not an exclusive function of top management n...
In virtue ethics, what is the primary focus when determining the morality of an action?
__ are activities that must be completed immediately prior to the start of another activity.
Long-term goals are likely to be considered as _______.
Which of the following is not a characteristic of a non-durable good?
Work study is mainly aimed at
Which of the following are the characteristics of a 'Profession'?
Which of the following is not a process of organising:-
Retailer is a sub-element of
What is the time limit within which the public authority shall publish particulars of its organization, functions, duties, powers and duties of its off...

Thank You for posting your query. Please check your email for further guidance

Please Register/Login to Download Question