A consumer residing in Mumbai has a dispute with a telecom operator headquartered in Delhi, regarding telecom services and compensation. Under the Consumer Protection Act, 2019, the consumer may file the complaint before a consumer commission having jurisdiction at:

Section 34(2) of the Consumer Protection Act, 2019 (applicable to all the fora) sets out the CONSUMER-FRIENDLY jurisdiction rule: a complaint may be instituted before the Commission within whose local limits the OPPOSITE PARTY or the RESOLVING authority resides or carries on business, or where the CAUSE of action arises, or where the COMPLAINANT RESIDES OR WORKS FOR GAIN. This last option - filing at the consumer's residence - spares the consumer from travelling to the seller's location. The provision thereby deliberately widens forum access for the consumer. Jurisdiction at the complainant's residence is a distinctive 2019 consumer-law feature.