Question
Following mediation in a consumer dispute, if the
parties reach an agreement on all or some of the issues involved, what is required for the terms of such an agreement?Solution
Consumer Protection Act Section 80. Settlement through mediation: (1) Pursuant to mediation, if an agreement is reached between the parties with respect to all of the issues involved in the consumer dispute or with respect to only some of the issues, the terms of such agreement shall be reduced to writing accordingly, and signed by the parties to such dispute or their authorised representatives.
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