Question

The Reserve Bank - Integrated Ombudsman Scheme, 2021 has adopted the 'One Nation One Ombudsman' approach. Which of the following statements about the Scheme is correct?

A A complainant must identify the particular ombudsman scheme, whether for banks, non-banking financial companies or payment system participants, under which the complaint is filed.
B Complaints can be filed only with the ombudsman having territorial jurisdiction over the place of the bank branch involved.
C The scheme applies only to scheduled commercial banks and does not extend to non-banking financial companies or payment system participants.
D A complaint can be entertained only if it is sponsored by a consumer association or an advocate.
E The ombudsman mechanism is jurisdiction neutral, complaints being received and processed centrally without the complainant having to identify the applicable scheme.
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