Under the Reserve Bank – Integrated Ombudsman Scheme, 2021, a complaint against an RBI-regulated entity is maintainable where the amount involved -

The Reserve Bank – Integrated Ombudsman Scheme, 2021 consolidated the earlier Ombudsman schemes for banking, non-banking finance companies and digital transactions into a single forum. A complaint is maintainable under the Scheme where the amount involved, including the compensation claimed, does not exceed fifty lakh rupees, and where the complainant has first approached the regulated entity. The Scheme provides a single ombudsman, a single portal and a single set of procedures covering all RBI-regulated entities, replacing the multiple schemes that existed earlier. The ten-lakh, twenty-five-lakh and one-crore figures in the other options do not match the prescribed ceiling. Since the monetary cap is fifty lakh rupees, the second option is the correct answer.