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    Question

    RBI imposed a monetary penalty of ₹2.70 lakh on which

    NBFC for non-compliance with its Internal Ombudsman directions? 
    A Manappuram Finance Ltd. Correct Answer Incorrect Answer
    B Muthoot FinCorp Ltd. Correct Answer Incorrect Answer
    C Bajaj Finance Ltd. Correct Answer Incorrect Answer
    D Shriram Finance Ltd. Correct Answer Incorrect Answer
    E Tata Capital Finance Ltd. Correct Answer Incorrect Answer

    Solution

    RBI fined Muthoot FinCorp ₹2.70 lakh under Sections 58G and 58B of the RBI Act, 1934, after inspection revealed it lacked an auto-escalation system for unresolved complaints—a violation of RBI’s internal grievance redressal norms. The penalty enforces compliance but does not question the institution’s financial soundness 

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