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Regulated entities (REs) and their Internal Ombudsman (IOs) should ensure that a final decision is communicated to customers within a period of 30 days from the date of receipt of complaint. This directive is aimed at improving consumer grievance redress within the regulated entities, besides improving customer service standards. Further, REs (banks, Non-Banking Financial Companies, Non-bank System Participants and Credit Information Companies) may appoint one or more Internal Ombudsman (IO) and Deputy Internal Ombudsman (DIO) depending on the volume of complaints received by them. In its Master Direction on “Internal Ombudsman for Regulated Entities”, RBI said a RE should establish a fully-automated Complaints Management Software wherein all complaints that are partly or wholly rejected by the RE’s internal grievance redress mechanism are auto-escalated to the IO within 20 days of receipt for a final decision.
The process of collecting and analyzing information from field and secondary sources in a short period of time is:
Polyembryony occurs in
Among the following cereals, which has the lowest protein content:
On the basis of climatic condition, Walnut is an example of which type of fruit crop?
C.A. Barber and T.S. Venkataraman were pioneers in Indian agricultural science. They are especially recognized for their significant contributions to th...
Semi – solid transparent product prepared from clear extract of pectin containing fruit is
The plant that is characteristic component of mangrove vegetation is
Major groundnut producing state in India is:
Which state in India is leading in tea production?
The book, Historia naturalis was prepared by