How many days does the directive suggest for the auto-escalation of complaints to the Internal Ombudsman (IO) if they are partly or wholly rejected by the RE's internal grievance redress mechanism?
Regulated entities (REs) and their Internal Ombudsman (IOs) should ensure that a final decision is communicated to customers within a period of 30 days from the date of receipt of complaint. This directive is aimed at improving consumer grievance redress within the regulated entities, besides improving customer service standards. Further, REs (banks, Non-Banking Financial Companies, Non-bank System Participants and Credit Information Companies) may appoint one or more Internal Ombudsman (IO) and Deputy Internal Ombudsman (DIO) depending on the volume of complaints received by them. In its Master Direction on “Internal Ombudsman for Regulated Entities”, RBI said a RE should establish a fully-automated Complaints Management Software wherein all complaints that are partly or wholly rejected by the RE’s internal grievance redress mechanism are auto-escalated to the IO within 20 days of receipt for a final decision.
As per the Union Budget of 2021-22, how many textile parks are to be set up in 3 years?
Public sector banks are required to maintain how much % of CRAR(Capital to Risk Weighted Assets Ratio) to protect depositors and promote the stability a...
Consider the following statements in reference to Qara Tagh Pass.
1. It is located in the state of Arunachal Pradesh.
2. It is an offsh...
In what form did the Indian government introduce the Windfall Tax on July 1st, 2022, to address the shortage of energy products on the domestic market?
A river drains the water collected from a specific area, is known as?
The Electoral College for election of the Vice – President of India consists of which of the following members?
India became the winner of the International Badminton Championship Thomas Cup 2022 by defeating which of these countries?
'Midnight's Children which portrays India's transition from British colonial rule to independence and partition of India is written by:
Which of the following themes have not been identified for tourism under the Swadesh Darshan Scheme 2.0?