Which telecom company has launched Contact Center as a Service (CCaa

Bharti Airtel has launched Airtel Contact Center as a Service (CCaaS), an omni-channel cloud platform. This platform offers enterprises a unified experience for all contact center solutions. The Airtel CCaaS platform enables businesses to access contact center solutions at affordable monthly costs instantly. This also eliminates the need to source voice, cloud, and software separately from multiple vendors. It comes with features like seamless call handling, call routing, call queuing, conference calling, and cloud monitoring accessible across all office locations. Airtel CCaaS can also simplify contact center management and enhance the customer contact experience.