An NPS subscriber files a grievance with the intermediary (Point of Presence) regarding incorrect deduction from his Tier I account. Under the existing PFRDA (Redressal of Subscriber Grievance) Regulations 2015, within how many days must the intermediary resolve the grievance at Level 1?

Under the current PFRDA (Redressal of Subscriber Grievance) Regulations 2015, the intermediary — such as a Point of Presence (PoP) or nodal office — is required to resolve a subscriber's grievance within 30 days of its receipt at Level 1. If the subscriber is not satisfied with the resolution, or if the grievance remains unresolved beyond 30 days, the subscriber may escalate the complaint to Level 2 (NPS Trust). Note that PFRDA issued an Exposure Draft in May 2026 proposing to reduce this Level 1 timeline from 30 days to 14 days to expedite resolution, but as of the examination date, the operative regulation prescribes 30 days at Level 1.