Question

Under the Integrated Ombudsman Scheme 2026, which of the following statements is strictly correct regarding a "Deficiency in Service" and the filing of a complaint?

Q: Answer-Under the Integrated Ombudsman Scheme 2026, which of the following statements is strictly correct re...

Deficiency in service means a shortcoming or an inadequacy in any service, which the Regulated Entity is required to provide statutorily or otherwise, which may or may may not result in financial loss or damage to the customer.

A A complaint is only maintainable before the Ombudsman if the shortcoming in service has resulted in a direct, quantifiable financial loss to the customer.

B A complaint regarding deficiency in service must be filed exclusively by the aggrieved customer in person, and cannot be filed through any authorized representative.

C "Deficiency in service" only covers shortcomings in services that the Regulated Entity is legally/statutorily mandated to provide, excluding any non-statutory commitments.

D A deficiency in service represents a shortcoming or inadequacy in any service required to be provided (statutorily or otherwise), which may or may not result in financial loss or damage to the customer.

E Any act of omission by a Regulated Entity automatically disqualifies a customer from filing a complaint unless active fraud is proven.

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Under the Integrated Ombudsman Scheme 2026, which of the following statements is strictly correct regarding a "Deficiency in Service" and the filing of a complaint?

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RBI Grade B 2026 Phase 1 Memory Based Paper