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      Question

      As per the FY 2024–25 Annual Report of IIFCL, which of

      the following platforms can be used to register complaints under its grievance redressal mechanism? 1. Centralized Public Grievance Redress and Monitoring System (CPGRAMS) 2. Online Grievance Redressal Form available on the IIFCL website 3. Integrated Grievance Redress Mechanism (INGRAM) 4. Email to [email protected] Select the correct answer:
      A 1 and 2 only Correct Answer Incorrect Answer
      B 1, 2 and 3 only Correct Answer Incorrect Answer
      C 2, 3 and 4 only Correct Answer Incorrect Answer
      D All of the above Correct Answer Incorrect Answer
      E 1 and 4 only Correct Answer Incorrect Answer

      Solution

      The FY25 annual report of India Infrastructure Finance Company Limited specifies that complaints can be registered through multiple channels, including: • Centralized Public Grievance Redress and Monitoring System (CPGRAMS) • Online grievance form on the IIFCL website • Integrated Grievance Redress Mechanism (INGRAM) • Email at [email protected] These channels ensure accessibility and transparency in grievance handling.

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