Question
Geetika is a supervisor at a call centre. She monitors
her employees' calls and keeps a record for each employee of times when they provided exceptional customer service as well as when service was not helpful or substandard. Which performance appraisal method is she using? Read the following passage and answer the next 4 question (Q11-Q14) From the beginning and through the career, you need to know how good you are in terms of particular fields of activity. It is difficult to give yourself an objective evaluation. Performance appraisal system is a useful management tool which helps to gain feedback, review and estimate whether the performance is effective and discuss what needs to be done for it to become so. Performance Appraisal is the systematic evaluation of the performance of employees and to understand the abilities of a person for further growth and development. Managers perform evaluations to benefit both employees and the employer. The most significant benefit of the appraisal system for the manager or the head of department is that it provides a document of employee performance over a specific period. It can help in decisions related to promotion, compensation, employees development and motivation. In order to be effective, however, managers should be careful that biases and judgment errors of various kinds do not spoil the performance appraisal process. Bias here refers to inaccurate distortion of a measurement.Solution
Critical incident method records examples of an employee's good performance and bad performance as each relates to performance objectives that have been previously set for the employee. This method is also referred to as work sampling. This method requires careful observation and recording of incidents of an employee's performance during a given period. If care is not taken to record incidents, the results will be distorted and give an incorrect impression of performance. Here Vriddhi is following the critical incident method by keeping a record of high and low performance examples of each employee.
This is a classic and simple story that never fail to be funny and interesting.
Measuring something as subtle as happiness according to country, place and people was not just error , it shows the limited ambit of human intelligence ...
Improve the bold part of the sentence. Choose ‘No improvement’ as an answer if the sentence is grammatically correct.
The temple is too hi...
She insisted to go there, though her husband cautioned her on it.
India will not export the raw materials to China even though China might say that they will reduce the levy on imported goods.
Potential damages of any breach of privacy of user data from Europe could cost Indian IT firms as many as 4 per cent for their revenue .
...Portion plates used to be ubiquitous at homes once upon a time and have a scientific approach towards eating in measured proportions
Bad jokes, like bad cinema, are best ignored and not put down with violence .
In the wake of these realities, unions must come up neither with agitational strategies to hurt the electoral image and prospects of the government and ...
Which of the phrases a, b, c, and d given below in each sentence should replace the word/phrase printed in bold in the sentence to make it grammaticall...
