Recently in November 2021 RBI came out with the

Solution

In November 2021, RBI came out with the Integrated Ombudsman Scheme 2021 which integrated the three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019. The Scheme covers the following regulated entities :         i.       all Commercial Banks, Regional Rural Banks, Scheduled Primary (Urban) Co-operative Banks and Non-Scheduled Primary (Urban) Co-operative Banks with deposits size of Rupees 50 crore and above as on the date of the audited balance sheet of the previous financial year;        ii.       all Non-Banking Financial Companies ( excluding Housing Finance Companies ) which (a) are authorised to accept deposits; or (b) have customer interface, with an assets size of Rupees 100 crore and above as on the date of the audited balance sheet of the previous financial year;       iii.       all System Participants as defined under the Scheme.