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    Question

    How can emotional intelligence contribute to effective

    communication in public services?
    A By minimizing understanding of others' perspectives Correct Answer Incorrect Answer
    B By promoting one-way communication Correct Answer Incorrect Answer
    C By fostering active listening, empathy, and clarity in communication Correct Answer Incorrect Answer
    D By avoiding feedback Correct Answer Incorrect Answer

    Solution

    Emotional intelligence contributes to effective communication in public services by fostering active listening, empathy, and clarity in communication.

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