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    Question

    Why is empathy important for administrators in public

    services?
    A It hinders effective communication Correct Answer Incorrect Answer
    B It fosters understanding of citizens' needs and concerns Correct Answer Incorrect Answer
    C It promotes isolation from the community Correct Answer Incorrect Answer
    D It leads to biased decision-making Correct Answer Incorrect Answer

    Solution

    Empathy is important for administrators in public services as it fosters understanding of citizens' needs and concerns.

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