Question

Why is empathy important for administrators in public services?

A It hinders effective communication Correct Answer Incorrect Answer
B It fosters understanding of citizens' needs and concerns Correct Answer Incorrect Answer
C It promotes isolation from the community Correct Answer Incorrect Answer
D It leads to biased decision-making Correct Answer Incorrect Answer

Solution

Empathy is important for administrators in public services as it fosters understanding of citizens' needs and concerns.

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